Opening Statement

By using the Services offered though the Website and / or Third Parties found through the Website, you are bound by the Terms and Conditions set below. If you do not agree fully then you may not use or access this Service.

Definitions

“Company”, “Expert Trades”, (“us”, “we”, “our” and “ours”) means: I Need An Expert Ltd. (Registered Company Number: 8492676) including where the context so allows, its shareholders and employees. Expert Trades is a trading name of I Need An Expert Ltd.

“Customer(s)”, “You”, “User” means: Person, persons, companies or other organisations using the Services of the Company

“Project” means: Projects and services carried out by Trade Members and their Sub-Contractors, for or on behalf of Customer(s)

“Service(s)” means: the services, procedures and information provided and used by the Company for the benefit of Trade Members and Customers and includes, but is not exclusive to: information, products and services provided by telephone, fax or mail, on the Website and by E-mail.

“Suspend(ed)” means: The suspension under our own discretion of the Trade Member’s account with the Company

“Terms and Conditions” means: This User Agreement and the Privacy Policy

“Third Party” or “Third Parties” means: Person, persons, company or companies, websites or any other business or enterprise that is being referred to

“Claimed” means: A profile that has been taken ownership of by the trade member. A profile is marked as claimed once the trade member has confirmed their e-mail address or contact number, updated any profile information, uploads any imagery or in any way make alterations to their profile. A trade member who decided that they do not want to claim their account must contact our team before using it. If a trade uses their account there account will be classed as Claimed and the the general public will have the option to review their work. These reviews will not be removed. For more information see our review process within these Terms and Conditions.

“Trade Member(s)” means: Tradesmen, tradeswomen, trades companies or any other person, persons, company, or companies that use the Services of the Company in order to receive information which will assist them in securing Projects with Customers and potential Customers.

Website Content: You agree upon using the Website that you will only use the Services and engage with Trade Members for lawful purposes. Trade Members are solely responsible for the data, information and advice provided both within the Website and outside of the Services of Expert Trades. You understand that We are not responsible for any content provided, by any means, by Trade Members. Links to Third Party services and / or products may be available within the Website or through links to external websites. While only aiming to work with companies that provide the highest level of service and customer satisfaction, We are not liable for the accuracy, completeness or authenticity of the information or services offered by Third Parties. Expert Trades aim to only produce high quality content for both Customers and Trade Members; We have the right to refuse and / or remove at our own discretion any comments, posts, images, links and videos that are made available on the site if we believe it does not add any value to Customers and / or Trade Members. Expert Trades will not remove a negative review from any Trade Members Claimed account unless we believe this review to be fraudulent. In this case We will investigate the review and We reserve the right to deal with this at our own

“Website” means: www.experttrades.co.uk and all of the pages, content and subdomains contained therein.

Expert Trades Overview:

Expert Trades support trades professionals with the tools, services and relationships they need to grow a successful business.

Website Information and Accuracy:

Expert Trades make every attempt to ensure that all data within the site is valid, correct and accurate. We pride ourselves in the level of due diligence we implement but cannot guarantee the accuracy of this service; and are not liable for any problems or losses that may arise from errors within the information provided. As a Customer of the Service We offer, You acknowledge that Expert Trades is not acting as an agent for any Trade Member and is not responsible for any work undertaken. Expert Trades is not involved in any agreement entered between a Customer and Trade Member. We highly recommend that as a Customer You ask to see any documents you deem to be relevant to the work you are looking at having completed. If You suffer any loses or problems from a transaction between a Trade Member from any information provided within our Website or outside of our Services we will not be liable.

Dealing With Trade Members:

When You enter into contract or interactions with Trade Members found on Expert Trades, including payment terms, delivery of goods / services and / or any other terms, conditions, warranties or representations associated with these dealings, You agree upon use of our Services that these dealings are between you and the Trade Member. By using our Service You agree that Expert Trades is under no obligation to become involved with any dealings between You, the Customer, and Trade Members or any other Third Parties that may be made accessible through the Website. In the event of any dispute with one or more of the Trade Members or Third Parties You release Expert Trades, its officers, employees, agents and successors in rights from claims, demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected and unsuspected disclosed and undisclosed, arising out of or in any way related to such disputed and / or our Services.

Qualification and Insurance Documents:

Trades are prompted to upload documents to their account to provide proof of validity. We never share this information with any third party. The Trade may be offered deals from our partners in which the following data may be shared: Contact Name, Contact Number, document type and / or expiry date. No other information will be shared and this is requires an opt in from the trade each time. We advise all homeowners to validate all qualifications and insurances before any work is undertaken.

Methods Of Contact: By becoming a member / user of Expert Trades you allow us to store your contact details and use one or all possible methods to contact you:

  • E-Mail
  • Phone Call
  • Text
  • Push Notification

Suspended / Termination of Trade Member Accounts:

Expert Trades reserve the right to Suspend or terminate any Trade Member accounts at our own discretion. This may result in an account being placed under review and removed from available services on the Website during this time period or full termination of the account where the Trade Member will be blocked from use of the Service. If a Trade Members account is terminated they may not sign up under a different E-Mail, Company Name or Trading Name. We reserve the right to terminate any associated accounts that we believe are related to a previously terminated Trade Member. An account that has been terminated will not be removed from the website, but all contact details for that profile will be removed along with any content within the profile (documents, images, qualifications) and this will be replaced with the following text: “This account has been terminated by the team at Expert Trades. Please click here to be taken to our search page so you can find another trade to help you with your project.”

Review Process:

Once a review is added to a trades profile this review will be sent to their inbox for confirmation. The trade will not be shown the scoring or feedback within the review at this point. The trade is only show enough information to confirm that they completed the project to which a review has been left.The information a trade is show is as follows: Short description of works completed Description of location (Street name / Postcode) Below are the three review statuses that we use and how they work.

Review Status:

Accepted:

The review is added to the trades public profile. This review will not be removed. In the case a trade accepts a negative review for work they claim they did not do then the review will be placed into pending. During this time the homeowner who had the work completed will be asked to provide a receipt for works undertaken and given 21 days to do so. If a receipt is received the review is moved from pending to live and will not be removed from the trades profile. If no receipt is received then the review will be removed from pending and archived and will not show on the trades profile.

Pending:

For reviews left in a pending state an e-mail is sent out 7 days after and 14 days after the review was left asking the trade to confirm or decline. A text will also be sent to trades with confirmed numbers to make them aware that they have a review in pending. If after 21 days no reply is received the review is goes live on the trades profile. If a trade wishes to contend a review that has been applied to their account after this 21 day period they can do so by contacting our team directly on reviews@experttrades.com. Reviews can only be contested once and those under review and placed into pending. If the homeowner provides a receipt for works completed the review will be made live on the trades profile. If the homeowner fails to provide proof of works done within 21 days then the review will be removed and archived.

Declined:

For reviews that are declined by the trade and e-mail is sent out to the person leaving the review to let them know the trade does not remember doing this job and believes this review to be a mistake. If the homeowner replies with proof of works undertaken within 21 days then the review is recovered from archives and made public on the trades profile automatically.

Cookies:

As you browse the website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with our website. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising

Changes of Terms and Conditions: Expert Trades reserve the right to change / update the Terms and Conditions of the site. As a User of the website it is your responsibility to check for any updates to ensure you agree with the Terms and Conditions before use of the website.