Terms and Conditions Agreement

By using the Services offered through the Website and / or Third Parties found through the Website, you agree to be bound by the Terms and Conditions set below. If you do not agree fully then you may not use or access this Service. By clicking ‘Create Account’ during the sign-up process and/or continuing to use any part of the Service, you confirm your acceptance of this Agreement.

This Agreement shall be subject to the laws of England and the parties shall submit to the exclusive jurisdiction of the English courts. Clause headings have been placed for convenience only and shall not affect the interpretation of this Agreement in any way.

  1. Definitions  
  2. Website information and accuracy
  3. Website content
  4. Expert Office
  5. Intellectual Property
  6. Dealing with Trade members
  7. Qualification and Insurance Documents
  8. Methods of Contact
  9. Suspend/Termination of Trade Member Accounts
  10. Review Process
  11. Cookie Information
  12. Changes to Terms and Conditions
  13. Indemnity
  14. Severance  

1. Definitions

Expert Trades provide a tool set for trades professionals to manage and grow their business.  We, the awesome team that are trying their very hardest to change the industry for the better, know how important it is for trades to have a way to handle their admin and build an online presence in an easy way. We have taken time to do this and apologise for the boring legal manner this document must be written in.

“Company”, “Expert Trades” , ( “us”, “we”, “our” and “ours” ) means I Need An Expert Ltd, including where the context so allows, its shareholders and employees. Expert Trades is a trading name of I Need An Expert Ltd. (Registered Company Number: 8492676)

“Customer(s)”, “You”, “User”   means any person, persons, companies or other organisations using the Services of the Company.

“Project”  means projects and services carried out by Trade Members and their Sub-Contractors, for or on behalf of Customer(s).

“Service(s)”   means the services, procedures and information provided and used by the Company for the benefit of Trade Members and Customers. This includes but is not exclusive to, information, products and services provided by telephone, fax or mail, on the Website and by E-mail.

“Suspend(ed)” means the suspension, under our own discretion, of the Trade Member’s account with the Company.

“Terms and Conditions”   means this User Agreement.

“Third Party”  or “Third Parties”   means any person, persons, company or companies, websites or any other business or enterprise that is being referred to.

“Claimed”   means any profile that has been taken ownership of by the trade member. A profile is marked as claimed once the trade member has confirmed their e-mail address or contact number, updated any profile information, uploaded any imagery or altered their profile in any way. As soon as a profile is claimed it will be accessible to and open to review by the general public, according to the review process set out in these Terms and Conditions. Any trade member wishing not to claim their account must contact our team before using it.

“Trade Member(s)”  means any tradesperson, tradespeople, trades companies or any other person, persons, company, or companies that use the Services of the Company in order to receive information which will assist them in securing Projects with Customers and potential Customers.

“Website”  means www.experttrades.com and all of the pages, content and subdomains contained therein.  

“Office” “Office Package(s)” “Expert Office” “Expert Trades App”, refers to the software product which enables tradespeople to manage their admin work electronically, accessible through both a mobile app and desktop website and not exclusively to the office features but all features within the platform, such as Tool Talk.

2. Website Information and Accuracy

Expert Trades make every attempt to ensure that all data within the site is valid, correct and accurate. We pride ourselves in the level of due diligence we implement but cannot guarantee the accuracy of this service. We are not liable for any problems or losses that may arise from errors within the information provided. Customers acknowledge that Expert Trades is not acting as an agent for any Trade Member and is not responsible for any work undertaken.

Expert Trades is not involved in any agreement made between a Customer and Trade Member. Expert Trades takes reasonable steps to correct defects to the Website/Services or the services that are made available and to ensure that they are free of viruses or anything else that may be harmful or destructive.

Although We strive to ensure our Trade Members are fully documented We cannot guarantee this. We therefore highly recommend that the Customer requests proof of any documents they deem necessary before reaching any agreement with a Trade Member .

Expert Trades is not liable for any losses or problems which may occur during a transaction between a Customer and a Trade member, or which arise from any information provided within, or outside of, our Website or Services.   Expert Trades reserves the right and ability to suspend, withdraw, discontinue or change all or any part of the Website without notice to you.  Expert Trades will not be liable to you for any reason if the Website is unavailable at any time or for any period.

No terms will affect your statutory rights as a consumer.

3. Website Content

You agree upon using the Website that you will only use the Services and engage with Trade Members for lawful purposes. Trade Members are solely responsible for the data, information and advice provided both within the Website and outside of the Services of Expert Trades.

You understand that We are not responsible for any content provided by Trade Members by any means. Links to Third Party services and / or products may be available within the Website or through links to external websites. We are not liable for the accuracy, completeness or authenticity of the information or services offered by Third Parties.

Expert Trades aims to produce high quality content for both Customers and Trade Members; We have the right to refuse and / or remove at our own discretion any comments, posts, images, links and videos that are made available on the site if we believe it does not add any value or may be harmful to Customers and / or Trade Members.

4 . Expert Office

Expert Trades does not own any data that is imported into your account such as customer information. In the event that you wish to no longer use the Office Package, We will export all of your data such as your customer information and send it to You before we close your account.

In the event that you wish to no longer use the Office Package and cancel your subscription, You will retain the ability to download any and all quotes and invoices that were created using the package at any time as well as the ability to export Your customer base.  

You agree to allow Expert Trades to collect data on the way that you use the app and to be used by Us exclusively in order to gain insights to improve the service. You give us express permission, but not limited to, analysis volume, contents and other data produced within the app. Your data will never be shared with third parties but Expert Trades may contact you relating to offers, events or promotions from partners based on the data collected and analysed within the app.

Expert Trades is not liable for any losses or problems which may occur during a transaction between a Customer and a Trade member, or which arise from any information provided within, or outside of, our Website or Services.   Expert Trades reserves the right and ability to suspend, withdraw, discontinue or change all or any part of the Office Package without notice to you. Expert Trades will not be liable to you for any reason if the Website or the Office Package is unavailable at any time or for any period.

No terms will affect your statutory rights as a consumer.

5 . Intellectual  Property  

The website and its contents (including and without limitation to the Website design, text, graphics and all software) is protected by copyright, trademarks and other Intellectual property rights. By using our site you agree you will make use of it’s contents for the sole purpose of your personal, non-commercial use.

Content contained on the Website may not be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of Expert Trades.   Downloading, copying and/or printing of pages of the Website for personal, non-commercial use only or for use by Expert Trade members for the purpose of promoting their business is permitted. Expert Trades makes it clear that when you upload any content (including text or imagery of any kind) to the website, you assign the right of use to such content to Expert Trades. You agree to allow Expert Trades to use the name you submit in connection with the content you upload.

6 . Dealing With Trade Members

When You enter into contract or interactions with Trade Members found on Expert Trades, including payment terms, delivery of goods / services and / or any other terms, conditions, warranties or representations associated with these dealings, You agree upon use of our Services that these dealings are between you and the Trade Member.

By using our Service You agree that Expert Trades is under no obligation to become involved with any dealings between You, the Customer, and Trade Members or any other Third Parties that may be made accessible through the Website. In the event of any dispute with one or more of the Trade Members or Third Parties You release Expert Trades, its officers, employees, agents and successors in rights from claims, demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected and unsuspected disclosed and undisclosed, arising out of or in any way related to such disputed and / or our Services.

7. Qualification  and Insurance Documents

Trades are prompted to upload documents to their account to provide proof of validity. We never share this information with any third party. The Trade may be offered deals from our partners in which the following data may be shared: Contact Name, Contact Number, document type and / or expiry date. No other information will be shared and this is requires an opt in from the trade each time. We advise all homeowners to validate all qualifications and insurances before any work is undertaken.

8. Methods Of Contact

By becoming a member / user of Expert Trades you allow us to store your contact details. You consent to be contacted via E-Mail, phone call or text message.

9. Suspended / Termination of Trade Member Accounts

Expert Trades reserves the right to Suspend or terminate any Trade Member profile at our own discretion. A Trade Member profile may be placed under review at the discretion of Expert Trades during which time the profile may be removed from the Website and blocked from using any Service.

A Trade Member whose account is under review or has been terminated may not sign up under a different E-Mail, Company Name or Trading Name. We reserve the right to terminate any associated accounts that we believe are related to a previously terminated Trade Member without notice to you. An account that has been terminated will not be removed from the website, but all contact details for that profile will be removed along with any content within the profile (documents, images, qualifications) and this will be replaced with the following text: “This account has been terminated by the team at Expert Trades. Please click here to be taken to our search page so you can find another trade to help you with your project.”

10. Review Process

Once a review is added to a Trade Member profile, a notification will be sent to their inbox for confirmation. This notification will only provide enough information to confirm that the Trade Member worked on the project to which the review relates, it will not show the scoring or feedback within the review. Below are the three review statuses that we use and how they work.

Accepted:

A review accepted by the Trade Member is added to that member’s public profile. A review will not be removed on the grounds of negative content. In the case a trade accepts a review for work they then claim they did not do then the review will be placed into pending. During this time the homeowner who had the work completed will be asked to provide a receipt for works undertaken and given 21 days to do so. If a receipt is received the review will be restored to the Trade Member’s profile and will not be removed. If no receipt is received then the review will be archived and will not show on the Member’s profile.

Pending:

If a review is neither accepted nor declined, the Trade Member will be contacted via e-mail after 7 days and again 14 days, they will also be contacted via text. If no response has been received after 21 days the review will go live on the Trade Member’s profile. A trade may contest a review that has been applied to their account after this 21 day period by contacting our team directly on reviews@experttrades.com.

Declined:

When a Trade Member declines a review, an e-mail will be sent to the person who submitted that review. If the reviewer replies with proof of works undertaken within 21 days then the review is made public on the trades profile automatically.

Expert Trades will not remove a negative review from any Trade Members Claimed account unless we believe this review to be fraudulent. In this case we will investigate the review and we reserve the right to deal with this at our own discretion.

11. Cookie Information:

Cookies are small bits of text used by a browser to store information on our computer hard drive. Each cookie can, and will, only be read by the web server that originally issued it.

Cookies cannot profile your system or collect information from your hard drive. Most online retailers use cookies.

We use cookies to determine and display whether you are a prior customer and therefore avoid the need to re-enter certain information every time you shop on our website. We will not use cookies to store credit card numbers, address information or any other personal information.

As you browse our website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with our website. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising.

12. Changes of Terms and Conditions:  

Expert Trades reserve the right to change / update the Terms and Conditions of the site. As a User of the website or our services it is your responsibility to check for any updates to ensure you agree with the Terms and Conditions before use of the website or our services.

13. Indemnity

You agree to indemnify Expert Trades, its employees and agents from any breach of these Terms and Conditions by you and any claim or demand brought against Expert Trades by any third party as a result of your use or interaction with the Services, or any content you submit through the Services. This includes, but is not limited to, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by Expert Trades as a result of your breach of these Terms and Conditions.

14. Severance

If at any point any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction within England then such Term or Condition shall be severed and the remaining Terms and Conditions shall remain in full force and effect and continue to be binding and enforceable.

Terms and Conditions Agreement For ‘Expert Office’

By using the Services offered through Expert Trades and / or Third Parties found through the Website or mobile app, you agree to be bound by the Terms and Conditions set below. If you do not agree fully then you may not use this Service. By clicking ‘Create Account’ during the sign-up process and/or continuing to use any part of the Service, you confirm your acceptance of this Agreement.

This Agreement shall be subject to the laws of England and the parties shall submit to the exclusive jurisdiction of the English courts. Clause headings have been place for convenience only and shall not affect the interpretation of this Agreement in any way.

1. Definitions

2. Ownership

3. Maintenance

4. Fees

5. Length of Contract

1. Definitions

Expert Trades provide a tool set for trades professionals to manage and grow their business.  We, the awesome team that are trying their very hardest to change the industry for the better, know how important it is for trades to have a way to handle their admin and build an online presence in an easy way. We have taken time to do this and apologise for the boring legal manner this document must be written in.

Customer(s) , You , User ” “ Your means any person, persons, companies or other organisations using the Services of the Company.

Company , Expert Trades , ( us , we , our and ours ) means I Need An Expert Ltd, including where the context so allows, its shareholders and employees. Expert Trades is a trading name of I Need An Expert Ltd. (Registered Company Number: 8492676)

Service(s) means the services, procedures and information provided and used by the Company for the benefit of Trade Members and Customers. This includes but is not exclusive to, information, products and services provided by telephone, fax or mail, on the Website and by E-mail.

“Office” “Office Package(s)” “Expert Office” “Expert Trades App”, refers to the software product which enables tradespeople to manage their admin work electronically, accessible through both a mobile app and desktop website.

2. Ownership

Expert Trades does not own any data that is imported into your account such as customer information. In the event that you wish to no longer use the Office Package, We will export all of your data such as your customer information and send it to You before we close your account.

In the event that you wish to no longer use the Office Package and cancel your subscription, You will retain the ability to download any and all quotes and invoices that were created using the package at any time as well as the ability to export Your customer base.  

You agree to allow Expert Trades to collect data on the way that you use the app and to be used by Us exclusively in order to gain insights to improve the service. Your personal information will always be anonymised and you give us express permission, but not limited to, analysis volume, contents and other data produced within the app.

Expert Trades is not liable for any losses or problems which may occur during a transaction between a Customer and a Trade member, or which arise from any information provided within, or outside of, our Website or Services.   Expert Trades reserves the right and ability to suspend, withdraw, discontinue or change all or any part of the Office Package without notice to you. Expert Trades will not be liable to you for any reason if the Website or the Office Package is unavailable at any time or for any period.

No terms will affect your statutory rights as a consumer.

3. Maintenance

The Customer acknowledges that their Office Package may be partly or wholly inoperable on occasion, as a consequence of breakdown, maintenance or upgrades outside of Our control.

4. Fees

The Expert Trades App is free to download. You can use the all the the premium features for free up to the amount of:

a) 10 Quotes.

b) 10 Invoices.

c) 10 Customers.

d) 10 Certifications.

e) 10 Bookings.

If You reach the maximum amount of any of these features, you will no longer be able to create new items for that feature for free.  

Included in the yearly/quarterly payment package:

a) The ability to create unlimited quotes.

b) The ability to create unlimited invoices.

c) The ability to create unlimited customers.

d) The ability to create unlimited certifications.

e) The ability to create unlimited bookings.

By choosing to sign up for a subscription of Our yearly payment option of the package, You agree to a recurring payment of £80  ex. VAT to be taken every 12 months from the day You make Your first payment.  By choosing to sign up for a subscription of our monthly payment option of the package, You agree to a recurring payment of £ 8 ex. VAT to be taken quarterly from the day You make Your first payment. 

Expert Trades is not responsible for any loss of profit caused to the Customer by the expiration of the Office Package as the result of the Customer s failure to renew their subscription.

Expert Trades reserves the right and ability to suspend, withdraw, discontinue or change all or any part of Expert Office Terms and Conditions without notice to You.

In the event Your payment fails on Your renewal date, Expert Trades will email to notify You about the failure. If payment is not successful within 3 days of this email, Expert Trades will then attempt to call you and take payment. If payment is not successful within 5 days of this call, Expert Trades will cancel Your Expert Office account. If You would like to continue to use the software after it has been cancelled, You will be charged at the full rate of Your chosen package and it will be considered a new subscription.

5. Length of Contract

By choosing to sign up for a yearly Office Package from Expert Trades, you agree that the package is for a minimum of 12 month duration. After that initial 12 month period, You, the Customer, are free to cancel Your subscription at anytime.

By choosing to sign up for a quarterly Office Package from Expert Trades, you agree that the package is for a 3 month duration. After that 3 month period, You, the Customer, are free to cancel Your subscription at anytime.

Terms and Conditions Agreement For ‘Expert Websites’

By purchasing any of the website packages that Expert Trades provide, you agree to be bound by the Terms and Conditions set below. If you do not agree fully then you may not make a purchase. By making payment for any of our website packages, you confirm your acceptance of this Agreement.

This Agreement shall be subject to the laws of England and the parties shall submit to the exclusive jurisdiction of the English courts. Clause headings have been place for convenience only and shall not affect the interpretation of this Agreement in any way.

1. Definitions

2. Ownership

3. Maintenance

4. Fees

5. Length of Contract

1. Definitions

Expert Trades provide a tool set for trades professionals to manage and grow their business.  We, the awesome team that are trying their very hardest to change the industry for the better, know how important it is for trades to have a way to handle their admin and build an online presence in an easy way. We have taken time to do this and apologise for the boring legal manner this document must be written in.

Customer(s) , You , User ” “ Your means any person, persons, companies or other organisations using the Services of the Company.

Company , Expert Trades , ( us , we , our and ours ) means I Need An Expert Ltd, including where the context so allows, its shareholders and employees. Expert Trades is a trading name of I Need An Expert Ltd. (Registered Company Number: 8492676)

Service(s) means the services, procedures and information provided and used by the Company for the benefit of Trade Members and Customers. This includes but is not exclusive to, information, products and services provided by telephone, fax or mail, on the Website and by E-mail.

Website , Website Package(s),  are created using a template by the Expert Trades Team. All colourings, headers, sliders, services images are created and tailored to each individual customer to create six pages – these are ”Home”   About us , Gallery , Contact , Reviews and Services .  There is a facility to add extra pages, but this must be requested by contacting the Expert Trades team.

“Custom Website” “Custom Website Package”  are flexible custom websites that are built and tailored to each individual client. This includes complete design, hosting and management for the first year. They must be requested by contacting a member of the Expert Trades team.

2. Ownership

You are the registered legal owner of the domain name. As part of the website construction service, Expert Trades will purchase, manage and renew domains on behalf of its customers.

You are free to transfer Your domain name away from Expert Trades servers at any time, providing that You have no outstanding debts with Expert Trades. Expert Trades is not responsible for any third party charges incurred during the transfer of a domain name away from Expert Trades.

Expert Trades is not responsible for any loss of profit caused to the Customer by the expiration of the domain as a result of a technical fault or any fault caused by any third party.

3. Maintenance

The Customer acknowledges that their website may be partly or wholly inoperable on occasion, as a consequence of breakdown, maintenance or upgrade outside of our control.

4. Fees

Included in the yearly/quarterly payment package for our website package:

a) The hosting of Your website for one year.

b) A custom colour palette. Changeable by contacting the Expert Trades team.

c) Full construction of a website and maintenance of the page, displaying Your home page, about us, reviews, contact and gallery sections.

d) Unlimited phone support from the Expert Trades team.

e) A free domain change if required.

By choosing to sign up for our yearly payment option of the package, You agree to a recurring payment of £ 220 ex. VAT to be taken every 12 months from the day You make Your first payment.  By choosing to sign up for our quarterly payment option of the package, You agree to a recurring payment of £ 65 ex. VAT to be taken quarterly from the day You make Your first payment.

Included in the yearly payment package for our custom website package:

a) The hosting of Your website for one year.

b) Full construction of a website and maintenance of the page, including every page/section that is created.

c) Full custom design of a website, making use of any branding that is relevant to your company.

d) Unlimited phone support from the Expert Trades team.

e) A free domain change if required.

 

A deposit of 50% of the total price of £600 ex. VAT must be paid before any work can be carried out with the remaining amount to be paid on completion. By choosing to sign up for our yearly payment option of the custom website package, You agree to a recurring payment of £ 600 ex. VAT to be taken every 12 months from the day You make Your first payment.

Expert Trades is not responsible for any loss of profit caused to the Customer by the expiration of the domain name as the result of the Customer s failure to renew their account.

Expert Trades reserves the right and ability to suspend, withdraw, discontinue or change all or any part of Expert Websites Terms and Conditions without notice to You.

In the event Your payment fails on Your renewal date, Expert Trades will email to notify You about the failure. If payment is not successful within 3 days of this email, Expert Trades will then attempt to call you and take payment. If payment is not successful within 5 days of this call, Expert Trades will turn off Your website. If Your website is turned off, it will be stored locally on a server for 30 days. There will be a £ 50 reconnection charge should you wish to reactive Your website. If Your website is not reconnected within 30 days, it will automatically be deleted from our server and cannot be reconnected.

5. Length of Contract

By choosing to sign up for a website package or custom website from Expert Trades, you agree that all packages are for a minimum of 12 month duration. After that initial 12 month period, You, the Customer, are free to cancel Your subscription at anytime.